I’ve been shopping at Northwest Metalcraft for many years. I can always count on finding what I need for my home. They have a wonderful selection of furnishings, fire place needs, outside grills and much more and the staff, is very helpful in helping me make my selections. Service is fast, deliveries are prompt and It keeps me coming back. I love their tent sales too. I can’t get enough of this place! Thanks Shane for always going that extra step to sell me more 🤣. I love it!
Very professional, friendly staff. We brought in our Tropitone sling chairs. The work for three chairs took perhaps 5 weeks. The quality of work was exceptional. The NW staff helped load them in our SUV at pickup too! However, I would recommend re-slinging only with pricey chairs. The cost was north of $200/chair with a premium fabric. This did save trashing expensive chairs, so that is good. We've only had very positive experiences at NW Metalcraft and we recommend them highly. Easy location south of downtown Arlington Heights too.
You cannot beat the quality of Northwest Metal Craft! We purchased a patio set from them 21 years ago, we just had them re slung for the first time this year! I have never had quality like this in outdoor furniture or indoor for that matter! Highly recommend them to anyone looking for long lasting quality furniture!
Really happy with our gas log conversion and door install. Our salesperson, Shane, was a great help with the decision process and focused on our priorities. I wasn't upsold or pressured to escalate the project like other FP stores so it was very easy to go with NWMC. Been a long time customer and will continue to be. The install was great as well. Ron was very knowledgeable and shared some tips for using the system. We hadn't been using the wood FP at all because of mess etc. We have already used the new version a couple of times and just love it. Wish we would have done this long ago!
We’ve used NW MC for two fireplace inserts at two different homes. They are always responsive and do such a thorough and sound job of laying out all of the options. They are also super speedy and go above and beyond to get the job done right and as soon as possible. As someone who first worked with them nearly 10 years ago, I also appreciate their help and responsiveness with ongoing maintenance.
Friendly staff and very knowledgeable about their furniture and outdoor accessories. Fair price for quality products. If you want furniture and accessories that last, they are the best around. Low to no pressure sales associates that want you to be happy and comfortable with your purchase. I will definitely buy from them again and refer my friends and family.
Northwest Metalcraft is my go to source for outdoor furniture. I have been a customer for over 15 years, purchasing multiple patio sets, umbrella’s and other items for multiple homes. This is a multi-generation family owned & operated business that understands the importance of excellent customer service. I wouldn’t buy from anyone else.
I needed an igniter for my sons grill and I ordered two different ones on Amazon but neither one worked. I stopped by Northwest Metalcraft and they looked at the old part and found that one of their techs had one on his truck. They called him and asked him to drop it off at the shop and they’d call me when they had it in the shop for pickup. Great service. Thank You.
I fell in love with this place when I walked in for the first time 13 years ago to get a fireplace screen. If I won the lottery tomorrow, this is the first place I would come to spoil myself. Best BBQ supply store in the area, friendly and helpful staff. Must check it out if you need anything grill, fireplace or patio related.
We had a great experience with Northwest Metalcraft. Their prices were very reasonable and the fireplace we chose looks beautiful. The installation took three days , during which every member of the team was professional, easy to work with, and very meticulous. The brickwork and mantle look exceptional, and You wouldn’t believe the fireplace came with the house as opposed to being added on. It is a direct vent unit. We could not be happier. Highly recommend.