Store Policies

  • 50% deposit required on all special orders
  • 50% deposit forfeited if order is cancelled after 48 hours
  • No returns allowed unless accompanied by an invoice within 5 days
  • Merchandise returned must be unused and in original packaging
  • All returns are subject to approval
  • Glass doors are non-returnable
  • Sale items are non-returnable
  • No returns are accepted on special order merchandise
  • Under no circumstances will Northwest Metalcraft give cash refunds
  • A 2% service charge per month will be assessed on accounts past due plus any and all legal fees incurred
  • All labor guaranteed for 90 days

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