Existing Orders
Check order status, cancel or edit an order, returns and exchanges, pay online
⠀Check Order Status
Please fill out the form below and your salesperson or a member of our team will reply within 48 hours.
⠀Edit an Order
Special Orders
(non-inventory)
Editing your order after the manufacturer has started the shipping process is subject to approval and may result in you having to pay the shipping fee or forfeiting all or a partial amount of your 50% deposit. This is due to the fact that we cannot easily sell unique product that we don’t normally stock or advertise as having. If the manufacturer hasn’t started the shipping process yet, you will not be charged for the shipping fee. If you want to edit your special order, it is important you let us know ASAP for the reasons listed above.
Regular Orders
(inventory)
Editing your order after the manufacturer has started the shipping process is subject to approval and may result in you having to pay an shipping fee. If the manufacturer hasn’t started the shipping process yet, you will not be charged for the shipping fee.
Please fill out the form below and your salesperson or a member of our team will reply within 48 hours.
⠀Cancel an Order
Special Orders
(non-inventory)
Your 50% deposit is forfeited if your special order is cancelled after the manufacturer has started the shipping process. This is due to the fact that we cannot easily sell unique product that we don’t normally stock or advertise as having. If the manufacturer hasn’t started the shipping process yet, your 50% deposit will be refunded to you after cancelling your order. If you want to cancel your special order, it is important you let us know ASAP for the reasons listed above.
Regular Orders
(inventory)
Your 50% deposit will be refunded to you after canceling your order.
Please fill out the form below and your salesperson or a member of our team will reply within 48 hours.
⠀Returns and Exchanges
Returns are allowed within the first 5 days of receiving your product. Afterwards, returns are subject to approval and will only be redeemable for store credit or exchanges of goods at equal or lesser value.
Original Packaging: Merchandise that was provided in its original packaging should be returned in its original packaging.
Non-Returnable Items: Glass fireplace doors, special order items, and items sold at our ‘Warehouse Tent Sale’ are non-returnable.
Cash Refunds: Under no circumstances will Northwest Metalcraft give cash refunds
Product Pickup: If you need us to pickup the product you are returning, you will be responsible for an additional delivery charge.